How to become a Information Technology Support Technician

Information technology (IT) support technicians provide technical advice and support to help people use computer software and hardware effectively.

Personal requirements of a Information Technology Support Technician

  • Strong client focus and genuine desire to assist
  • Analytical skills
  • Persistence
  • Good communication skills
  • Able to work as part of a team
  • Patient and tolerant
  • Aptitude for technical activities
  • Methodical and disciplined approach to problem-solving

Education & Training for a Information Technology Support Technician

To become an IT support technician you usually have to complete a VET qualification. As subjects and prerequisites can vary between institutions, you should contact your chosen institution for further information. You can also become an IT support technician through a traineeship. Entry requirements may vary, but employers generally require Year 10. For further details, visit www.gooduniversitiesguide.com.au.

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Additional Information
Membership of the Australian Computer Society is available to those who hold, or are working towards, suitable qualifications. There is a range of membership types available, allowing progression through the various levels as a member's career develops.
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