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Information Technology Support Technician

Information technology (IT) support technicians provide technical advice and support to help people use computer software and hardware effectively.

Duties & Tasks
IT support technicians may perform the following tasks:
  • identify the hardware and software needed to provide solutions to problems
  • assist with the customisation and adaptation of existing programmes to meet users' requirements
  • provide telephone, face-to-face and online support to customers
  • download and install appropriate software
  • connect users to networks and provide initial training in facilities and applications
  • talk with vendors and programmers
  • provide information relating to customers' hardware and software purchasing decisions
  • make sure users can use the equipment by providing personal tuition and self-help instructions
  • undertake housekeeping and reporting functions for the area of responsibility.
  • Personal requirements
  • strong client focus and genuine desire to assist
  • analytical skills
  • persistence
  • good communication skills
  • able to work as part of a team
  • patient and tolerant
  • aptitude for technical activities
  • methodical and disciplined approach to problem-solving.
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