Information technology (IT) support technicians provide technical advice and support to help people use computer software and hardware effectively.
To become an IT support technician you usually have to complete a VET qualification in information, digital media and technology; information technology; information technology support; or computer systems technology. As subjects and prerequisites can vary between institutions, you should contact your chosen institution for further information. You can also become an IT support technician through a traineeship in Information, Digital Media and Technology; Information Technology; Information Technology Support; or Computer Systems Technology. Entry requirements may vary, but employers generally require Year 10. For more details, see Section 2. Ask your career adviser about the possibility of starting some of this training in school.
IT support technicians may perform the following tasks:
IT support technicians work in a range of occupational environments. They may work in IT-specific industries or in any industry requiring IT expertise. They may work as a member of a team or individually. With experience, and sometimes further training, there are opportunities for self-employment or promotion to supervisory positions.
A help desk operator is usually involved in the provision of telephone or internet support to users of particular IT products.
An internet services and support person provides assistance and technical support to users of the internet and associated computer hardware and software.
A network support person assists users who are connected to in-house networks (such as local area networks), larger distributed mainframe systems and to the internet.
A personal computer (pc) user support person assists clients using personal computing technology.