Information technology (IT) support technicians provide technical advice and support to help people use computer software and hardware effectively.
Duties & Tasks
IT support technicians may perform the following tasks:identify the hardware and software needed to provide solutions to problems
assist with the customisation and adaptation of existing programmes to meet users' requirements
provide telephone, face-to-face and online support to customers
download and install appropriate software
connect users to networks and provide initial training in facilities and applications
talk with vendors and programmers
provide information relating to customers' hardware and software purchasing decisions
make sure users can use the equipment by providing personal tuition and self-help instructions
undertake housekeeping and reporting functions for the area of responsibility.
strong client focus and genuine desire to assist
good communication skills
able to work as part of a team
patient and tolerant
aptitude for technical activities
methodical and disciplined approach to problem-solving.