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ICT Customer Support Officers
ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.
ICT Support Technicians
ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Hardware Technicians
Hardware Technicians support and maintain computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
ICT Support Engineers
ICT Support Engineers develop support procedures and strategies for systems, networks, operating systems and applications development, solve problems and provide technical expertise and direction in support of system infrastructure and process improvements, and diagnose and resolve complex system problems.
Other ICT Support Technicians
Other ICT Support Technicians includes jobs like Applications Packager, Computer Systems Technician, and Telecommunications Computer Systems Technician.
ICT Support and Test Engineers
ICT Support and Test Engineers develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.
Computer Network Professionals
Computer Network Professionals research, analyse and recommend strategies for network architecture and development, implement, manage, maintain and configure network hardware and software, and monitor and optimise performance, and troubleshoot and provide user support.
Other ICT Support and Test Engineers
Other ICT Support and Test Engineers includes jobs like Usability Architect.
Network Administrators
Network Administrators install and maintain hardware and software, document diagnosis and resolution of faults, manage user passwords, security and inventory documentation, ensure the efficient performance of servers, printers and personal computers, and attend to other operational tasks. They may also perform tasks such as help desk support and user training.
ICT Sales Representatives
ICT Sales Representatives develop and convert sales opportunities into sales of computer hardware, software and ICT services.