Radio dispatchers provide radio and communications services for the coordination of operational units in transport, courier, emergency, military, security, rescue and road service organisations.
Duties & Tasks
Radio dispatchers may perform the following tasks:receive and relay radio or telecommunications messages from operational units, customers, the public or organisations such as the police, ambulance and fire services
coordinate radio or network communications between operational units
record critical information from emergency, routine and administrative calls
relay information to enable mobilisation of appropriate resources and personnel
start and maintain communications during emergency situations and guide callers until emergency services arrive at the scene
prepare accurate and detailed reports of communications traffic
coordinate the movements of mobile units.
In some states and territories, radio dispatchers who work in the emergency services sector (police, fire and ambulance) may be required to be uniformed officers, and therefore must meet the selection criteria for that occupation. Refer to the separate entries for Firefighter, Paramedic and Police Officer - State for full details.
good communication skills
able to think clearly and act quickly
able to stay calm in difficult situations
able to multitask
aptitude for technical activities.