Certificate II in Retail Services - SIR20216

Australian College of Higher Studies

Type of institution: Registered Training Organisation
Level: Pre-degree

This qualification is part of the Retail Services Training Package. It provides the skills and knowledge for an individual to be competent in a range of activities and functions in various retail store settings, such as retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.


  • 12 units: 7 core
  • 5 elective


  • Handle food safely in a retail environment
  • Produce visual merchandise displays
  • Advise on food products and services
  • Follow point-of-sale procedures
  • Work effectively in a service environment
  • Contribute to workplace health and safety
  • Use strategies to respond to routine workplace problems
  • Engage the customer
  • Identify and respond to security risks
  • Organise personal work requirements
  • Communicate in the workplace to support team and customer outcomes
  • Merchandise food products
  • Organise and maintain the store environment
  • Plan a career in the retail industry
  • Receive and handle retail stock
  • Use business technology
  • Advise on products and services

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