Certificate II in Retail Services - SIR20216

CQ Education

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS:

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Structure

  • 12 units: 7 core
  • 5 elective

Subjects

  • Handle food safely in a retail environment
  • Produce visual merchandise displays
  • Advise on food products and services
  • Follow point-of-sale procedures
  • Work effectively in a service environment
  • Contribute to workplace health and safety
  • Use strategies to respond to routine workplace problems
  • Engage the customer
  • Identify and respond to security risks
  • Organise personal work requirements
  • Communicate in the workplace to support team and customer outcomes
  • Merchandise food products
  • Organise and maintain the store environment
  • Plan a career in the retail industry
  • Receive and handle retail stock
  • Use business technology
  • Advise on products and services

Standard entry requirements

There are no entry requirements for this qualification.

Study information

Campus Fees Entry Mid year intake Attendance
Colac Domestic: $1,526
International: $1,526
No information available Yes No information available

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