CQUniversity Australia

Certificate III in Accounts Administration - FNS30317

CQUniversity Australia

Type of institution: University/Higher Education Institution
Level: Pre-degree
CRICOS: 00219C

This qualification reflects the job roles of employees with functions that could include financial data entry, processing accounts and payrolls, providing customer service in financial transactions, and producing financial reports. Individuals in these roles apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.Licensing/Regulatory InformationNo licensing or certification requirements apply to this qualification at the time of publication. However, some units may specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to FNS Financial Services Training Package Companion Volume Implementation Guide for guidance on requirements.


  • 11 units: 7 core
  • 4 elective


  • Process applications for credit
  • Maintain business records
  • Administer debit card services
  • Maintain Automatic Teller Machine (ATM) services
  • Write simple documents
  • Implement customer service standards
  • Handle foreign currency transactions
  • Administer subsidiary accounts and ledgers
  • Process financial transactions and extract interim reports
  • Perform financial calculations
  • Process payment documentation
  • Administer financial accounts
  • Administer fixed asset register
  • Retrieve information from records
  • Process payroll
  • Conduct business activities using a computerised accounting system
  • Deliver and monitor a service to customers
  • Provide customer service in a retail agency
  • Produce spreadsheets
  • Work effectively in the financial services industry
  • Conduct online transactions
  • Prepare, match and process receipts
  • Organise personal work priorities and development
  • Maintain main bank account
  • Design and produce business documents
  • Resolve disputes
  • Process customer complaints
  • Monitor and control accounts receivable
  • Prepare financial reports
  • Manage overdue customer accounts
  • Balance cash holdings

Study information

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