Diploma of Community Services - CHC52015

RMIT University

Type of institution: University/Higher Education Institution
Level: Vocational Education and Training (VET)
CRICOS: 00122A

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities. Note that the Statutory & forensic child, youth & family welfare specialisationmust be achieved in orderto meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.


8 core units plus 8 elective units.


  • Work with users of violence to effect change
  • Develop a tenancy mix strategy
  • Assess and promote social, emotional and physical wellbeing
  • Monitor performance of property or facility portfolio
  • Establish self-directed recovery relationships
  • Acquire properties by purchase or transfer
  • Facilitate the empowerment of older people
  • Manage a consultant property project team
  • Develop and review individual alcohol and other drugs treatment plans
  • Support community action
  • Provide advanced facilitation practice
  • Promote and facilitate self advocacy
  • Develop quality systems in line with registration standards
  • Secure and manage funding
  • Engage respectfully with young people
  • Facilitate continuous improvement
  • Provide sexual and reproductive health information to clients
  • Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues
  • Operate in a family law environment
  • Manage workforce planning
  • Analyse impacts of sociological factors on clients in community work and services
  • Provide services to people with co-existing mental health and alcohol and other drugs issues
  • Identify and respond to children and young people at risk
  • Counsel clients affected by domestic and family violence
  • Facilitate community participation and social inclusion
  • Lead and manage team effectiveness
  • Manage risk
  • Develop and support community leadership
  • Manage work health and safety
  • Provide case management supervision
  • Facilitate responsible behaviour
  • Manage and maintain tenancy agreements and services
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Contribute to a detailed property feasibility study
  • Undertake relationship and family work in the context of the agency and sector
  • Secure funding
  • Recognise and respond to crisis situations
  • Develop and promote positive person-centred behaviour supports
  • Work collaboratively to maintain an environment safe for children and young people
  • Manage project quality
  • Manage project human resources
  • Respond to critical situations
  • Support families to develop relationships
  • Implement asset management plan
  • Lead and manage organisational change
  • Develop strategies for alcohol and other drugs relapse prevention and management
  • Apply specialist interpersonal and counselling interview skills
  • Provide advocacy and representation services
  • Develop and lead community engagement strategies to enhance participation
  • Work within organisation and government structures to enable community development outcomes
  • Manage head lease
  • Manage project stakeholder engagement
  • Support workplace coaching and mentoring
  • Develop social housing enterprise opportunities
  • Develop and provide person-centred service responses
  • Facilitate the recovery process with the person, family and carers
  • Manage budgets and financial plans
  • Manage stress in the workplace
  • Work with people with mental health issues
  • Promote and represent the service
  • Develop and implement service programs
  • Support the rights and safety of children and young people
  • Work with forced migrants
  • Manage project scope
  • Work collaboratively with the care network and other services
  • Manage people performance
  • Represent organisation in court or tribunal
  • Engage and resource clients to improve their interpersonal relationships
  • Manage recruitment selection and induction processes
  • Develop, facilitate and review all aspects of case management
  • Provide services for young people appropriate to their needs and circumstances
  • Present information to stakeholder groups
  • Manage and promote diversity
  • Support individuals with autism spectrum disorder
  • Respond to client language, literacy and numeracy needs
  • Meet statutory and organisation information requirements
  • Reflect and improve upon counselling skills
  • Lead and facilitate off-site staff
  • Confirm client developmental status
  • Plan and conduct group activities
  • Work within a structured counselling framework
  • Provide person-centred services to people with disability with complex needs
  • Provide systems advocacy services
  • Implement community development strategies
  • Research and apply evidence to practice
  • Develop, implement and review quality framework
  • Work with people experiencing or at risk of homelessness
  • Work effectively in relationship work
  • Work intensively with clients
  • Implement trauma informed care
  • Analyse client information for service planning and delivery
  • Provide advanced first aid
  • Facilitate and monitor contact
  • Coordinate complex case requirements
  • Develop and implement procedures to enable young people to address their needs
  • Coordinate client directed services
  • Support clients in decision-making processes
  • Develop and provide community projects
  • Control persons using empty hand techniques
  • Develop and implement policy
  • Provide leadership across the organisation
  • Manage project information and communication
  • Plan health promotion and community intervention
  • Increase the safety of individuals at risk of suicide
  • Manage partnership agreements with service providers
  • Facilitate workplace debriefing and support processes
  • Facilitate changeover
  • Undertake project work
  • Assist families to self manage contact
  • Provide recovery oriented mental health services
  • Manage project time
  • Assess needs of clients with alcohol and other drugs issues
  • Assess co-existing needs
  • Facilitate the counselling relationship
  • Develop life cycle asset management plan
  • Manage service response to young people in crisis
  • Lead the work team
  • Provide alcohol and other drugs withdrawal services
  • Develop, implement and review sexual and reproductive health education programs
  • Provide supervision in a secure system
  • Manage project cost
  • Develop and implement crisis management plans
  • Reflect on and improve own professional practice
  • Develop and implement a community renewal plan
  • Represent clients in court
  • Manage legal and ethical compliance
  • Develop workplace communication strategies
  • Provide education and support on parenting, health and well being
  • Undertake bicultural work with forced migrants in Australia
  • Develop and maintain networks and collaborative partnerships
  • Undertake case management in a child protection framework

Study information

CampusFeesEntryMid year intakeAttendance
Melbourne City No
  • Full-time : 1 year

Further information

To achieve this qualification, students must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

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