TAFE NSW

Certificate II in Retail Services - SIR20216

TAFE NSW

Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Structure

  • 12 units: 7 core
  • 5 elective

Subjects

  • Handle food safely in a retail environment
  • Produce visual merchandise displays
  • Advise on food products and services
  • Follow point-of-sale procedures
  • Work effectively in a service environment
  • Contribute to workplace health and safety
  • Use strategies to respond to routine workplace problems
  • Engage the customer
  • Identify and respond to security risks
  • Organise personal work requirements
  • Communicate in the workplace to support team and customer outcomes
  • Merchandise food products
  • Organise and maintain the store environment
  • Plan a career in the retail industry
  • Receive and handle retail stock
  • Use business technology
  • Advise on products and services

Study information

CampusFeesEntryMid year intakeAttendance
Armidale Campus No
  • Part-time : 18 weeks
Ballina Campus No
  • Part-time : 18 weeks
Bankstown College No
  • Full-time : 18 weeks
Bathurst College No
  • Part-time : 18 weeks
Blacktown College No
  • Full-time : 18 weeks
Bourke College No
  • Part-time : 18 weeks
Campbelltown College No
  • Full-time : 18 weeks
Coffs Harbour Education Campus CHEC No
  • Full-time : 18 weeks
Coffs Harbour Education Campus CHEC No
  • Full-time : 18 weeks
Coonabarabran Campus No
  • Part-time : 18 weeks
Cowra College No
  • Part-time : 18 weeks
Dubbo College, Myall Street Campus No
  • Part-time : 18 weeks
Forbes College No
  • Part-time : 18 weeks
Glen Innes Campus No
  • Part-time : 18 weeks
Goulburn Campus No
  • Part-time : 17 weeks
Grafton Campus No
  • Part-time : 18 weeks
Granville College No
  • Full-time : 18 weeks
Great Lakes Campus No
  • Full-time : 15 weeks
Grenfell College No
  • Part-time : 18 weeks
Gunnedah Campus No
  • Part-time : 18 weeks
Inverell Campus No
  • Part-time : 18 weeks
Kempsey Campus No
  • Full-time : 18 weeks
Kempsey Campus No
  • Full-time : 18 weeks
Kingscliff Campus No
  • Part-time : 18 weeks
Kingscliff Campus No
  • Part-time : 18 weeks
Lismore Campus No
  • Part-time : 18 weeks
Lithgow College No
  • Part-time : 18 weeks
Miller College No
  • Full-time : 18 weeks
Moree Campus No
  • Part-time : 18 weeks
Mount Druitt College No
  • Full-time : 18 weeks
Mudgee College No
  • Part-time : 18 weeks
Narrabri Campus No
  • Part-time : 18 weeks
Orange College, March Street Campus No
  • Part-time : 18 weeks
OTEN (Open Training Education Network) No
Parkes College No
  • Part-time : 18 weeks
Port Macquarie Campus No
  • Full-time : 15 weeks
Quirindi Campus No
  • Part-time : 18 weeks
Tamworth Campus No
  • Part-time : 18 weeks
Taree Campus No
  • Full-time : 15 weeks
Tenterfield Campus No
  • Part-time : 18 weeks
Ultimo College, Main Campus No
  • Full-time : 16 weeks

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