Certificate IV in Retail Management - SIR40316


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This course is recognised by industry as providing the skills and knowledge to perform various retail frontline management skills including HR, finance and store presentation.


7 core units plus 4 electives.


  • Promote innovation in a team environment
  • Facilitate the change process
  • Maintain employee relations
  • Handle food safely in a retail environment
  • Recruit, select and induct team members
  • Manage promotional activities
  • Manage small business finances
  • Work with diverse people
  • Maintain store security
  • Promote workplace health and wellbeing
  • Coordinate visual merchandising activities
  • Develop personal productivity
  • Create a customer-centric culture
  • Use social media to engage customers
  • Process payroll
  • Develop the retail frontline
  • Control stock
  • Profile the market
  • Lead a frontline team
  • Supervise a food safety program
  • Roster staff
  • Implement operational plan
  • Achieve sales results
  • Maintain workplace safety
  • Coordinate implementation of customer service strategies
  • Monitor retail store financials

Further information

Students wishing to access WorkReady funding will be required to demonstrate satisfactory reading, writing and numeracy skills as part of course counselling before enrolling.

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