William Angliss Institute NSW

Certificate II in Hospitality - SIT20322

William Angliss Institute NSW

Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 01505M

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, caf\u00e9s, and coffee shops.The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • Use hygienic practices for hospitality service
  • Prepare appetisers and salads
  • Provide responsible service of alcohol
  • Source and present information
  • Work effectively with others
  • Prepare and serve non-alcoholic beverages
  • Provide visitor information
  • Sell to the retail customer
  • Prepare rooms for guests
  • Clean walls, ceilings and fittings
  • Prepare and serve espresso coffee
  • Use hospitality skills effectively
  • Clean glass surfaces
  • Clean and tidy bar areas
  • Launder linen and guest clothes
  • Clean and maintain amenities
  • Attend gaming machines
  • Provide porter services
  • Provide responsible gambling services
  • Conduct basic oral communication in a language other than English
  • Participate in sustainable work practices
  • Use business software applications
  • Provide room service
  • Participate in safe work practices
  • Package prepared foodstuffs
  • Receive, store and maintain stock
  • Conduct Keno games
  • Maintain financial records
  • Use hygienic practices for food safety
  • Provide housekeeping services to guests
  • Source and use information on the hospitality industry
  • Show social and cultural sensitivity
  • Operate a TAB outlet
  • Prepare and present simple dishes
  • Provide First Aid
  • Carry out basic workplace calculations
  • Prepare and present sandwiches
  • Apply communication skills
  • Participate in safe food handling practices
  • Operate a bar
  • Clean kitchen premises and equipment
  • Clean hard floors
  • Clean carpeted floors
  • Clean premises and equipment
  • Interact with customers
  • Transport and store food
  • Process financial transactions
  • Serve food and beverage
  • Maintain cleaning storage areas

Study information

CampusFeesEntryMid year intakeAttendance
Melbourne No
  • Part-time : 1 year
Sydney No
  • Part-time : 1 year

Related courses

Browse more courses
Is the information on this page correct? Request update
Enquire about this course
You must agree before submitting.

Become a member

Already a member? LoginForgot password?

Join the conversation