How to become a Facilities Officer

Facilities officers provide assistance to ensure the day-to-day smooth management and operation of a building's infrastructure through administrative support and, at times, overseeing maintenance tasks.

Personal requirements of a Facilities Officer

  • Good interpersonal, communication and customer service skills
  • Able to work in a team
  • Able to assess and prioritise tasks
  • Good computer literacy
  • Able to use initiative and work unsupervised
  • Excellent organisational skills

Education & Training for a Facilities Officer

You can work as a facilities officer without formal qualifications. You will probably get some informal training on the job. You can also become a facilities officer through a traineeship in Property Services (Operations). Entry requirements may vary, but employers generally require Year 10. For more details, see Section 2. Ask your career adviser about the possibility of starting some of this training in school. Entry to this occupation may be improved if you have qualifications in facilities management or a related field such as architecture, business, management, property or planning. To get into these courses you usually need to gain your Senior Secondary Certificate of Education. Most institutions in Australia offer relevant courses. Institutions have different prerequisites and some have flexible entry requirements or offer external study. Contact the institutions you are interested in for more information.

Duties & Tasks of a Facilities Officer

Facilities officers may perform the following tasks:

  • log, analyse and track maintenance requests
  • issue work orders to appropriate tradespeople or maintenance officers
  • match work orders to invoices and send invoices for payment
  • distribute, archive and coordinate documentation
  • conduct routine cleaning inspections with cleaners and facilities managers
  • coordinate recycling and waste management reports
  • set up meetings, conferences and function rooms
  • collect and distribute mail
  • suggest initiatives to improve operating practices, such as increasing energy efficiency.

Employment Opportunities for a Facilities Officer

Facilities officers work for public and private organisations that manage buildings and facilities, and may be employed in most industries, including finance, defence, education, retail, public administration and safety, entertainment and manufacturing. With experience, and sometimes further training, facilities officers may take on management responsibilities.

Additional Information
The Facility Management Association of Australia (FMA Australia) offers a range of professional development courses relevant to all levels of the facilities management sector. Contact FMA Australia for more information.
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