How to become a Sales Representative (Information Technology)

Sales representatives (IT) promote the sale of computer hardware, software and IT services.

Personal requirements of a Sales Representative (Information Technology)

  • good communication skills
  • neat personal appearance
  • friendly and confident manner with a pleasant personality
  • able to persevere
  • able to understand clients' needs quickly
  • willing to update product knowledge on an ongoing basis
  • able to understand and provide information about a large variety of product specifications and applications
  • strong customer service skills.

Duties & Tasks of a Sales Representative (Information Technology)

Sales representatives (IT) may perform the following tasks:

  • create customer interest in their organisation's IT products
  • talk to clients and potential clients to determine the hardware and software needs of their business
  • keep customers informed of new product developments
  • create appropriate systems for customers' needs, including software and hardware options
  • develop proposals and IT solution cost options for customers
  • manage the sourcing and delivery of products to the customer
  • provide after-sales support
  • participate in product development, marketing and client education activities
  • liaise with IT technical experts, such as analysts, designers, programmers and educators
  • continually update own knowledge of products.
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