How to become a Gaming Worker

Gaming Worker

Gaming workers provide gamblers with gaming services in casinos and other gambling establishments.

Personal requirements for a Gaming Worker

  • Mature and confident
  • High level of integrity
  • Able to make calculations quickly and accurately
  • Neat personal appearance
  • Good communication skills and friendly personality
  • Able to work under pressure and deal with difficult customers
  • Able to concentrate for long periods of time without distraction
  • Good with hands
  • At least 18 years of age

Education & Training for a Gaming Worker

You can work as a gaming worker without formal qualifications, but employers usually require Year 10. You will probably get some informal training on the job. Entry to this occupation may be improved if you have qualifications. You may like to consider a VET qualification. As subjects and prerequisites can vary between institutions, you should contact your chosen institution for further information. You can also become a gaming worker through a traineeship in Hospitality. Entry requirements may vary, but employers generally require Year 10.


Additional information

A special licence is required in most states and territories. This includes a National Police Check, credit references and fingerprinting. You must also complete a Responsible Service of Gaming training course, which may either be incorporated into staff training or completed separately.

Duties & Tasks of a Gaming Worker

Gaming workers:

  • Monitor cash given to cashiers and transactions of gaming tokens (called chips)
  • Look out for possible incidents and settle disputes arising at gaming tables
  • Deal games in accordance with casino rules, policies and procedures
  • Advise patrons about the rules and etiquette of games
  • Check gaming equipment and ensure it is in good condition
  • Report any missing or damaged equipment.

Tasks

  • Counting the amount of cash chips in the float and entering a closer slip with the corresponding amount in the cash total.
  • Dealing games in accordance with casino rules, policies and procedures and ensuring that bets are placed within the rules of the game.
  • Checking playing cards.
  • Ensuring that games operating in the casino pit run smoothly.
  • Calculating and paying winning bets.
  • Observing incidents and settling disputes arising at gaming tables.
  • Monitoring cash drops to cashiers and chip transactions.
  • Advising patrons about the rules and etiquette of games.
  • Checking that appropriate betting limit signs are in place.
  • Verifying cash and colour chip change involving larger amounts with the casino gaming inspector.

Working conditions for a Gaming Worker

Gaming workers are required to work shifts, including nights, weekends and public holidays. They may have to stand for long periods of time. Uniforms may be provided.


Employment Opportunities for a Gaming Worker

Casinos run their own training courses when new croupiers are required. Trainee croupiers are instructed in gaming rules and basic chipping and shuffling skills. Competition for positions is strong.


Specializations

Croupier

A croupier shuffles and deals cards, spins roulette or money wheels and mini dice cages, and explains and interprets the rules of games to customers. Croupiers announce and pay winning bets and collect losing bets, and sell gaming tokens at the gaming tables to customers.

Gaming Inspector (Casino)

A gaming inspector (casino) supervises gaming table activities and staff.

Gaming Machine Worker

A gaming machine worker operates and maintains the various gaming machines in the casino. They may also call and verify the results of Keno draws.

Gaming Inspector (Government)

A gaming inspector (government) reports incidents of illegal activity by casino employees or patrons and attends court to give evidence where necessary. Government gaming inspectors check the financial statistics and taxation requirements of the casino and conduct pre-licensing inspections and regular checks on hotels and clubs.

Croupier

A croupier shuffles and deals cards, spins roulette or money wheels and mini dice cages, and explains and interprets the rules of games to customers. Croupiers announce and pay winning bets and collect losing bets, and sell gaming tokens at the gaming tables to customers.

Gaming Machine Worker

A gaming machine worker operates and maintains the various gaming machines in the casino. They may also call and verify the results of Keno draws.

Gaming Worker

Gaming workers provide gamblers with gaming services in casinos and other gambling establishments.

  • Average age
    Average age
    33 years
  • Future Growth
    Future Growth
    Decline
  • Gender Share
    Gender Share
    43% female
  • Average full-time
    Average full-time
    41 hours
  • Weekly Pay
    Weekly Pay
    $1,317
  • Skill level rating
    Skill level rating
    Lower skill
  • Unemployment
    Unemployment
    Higher Unemployment
  • Full-Time Share
    Full-Time Share
    57% Full-Time
  • Employment Size
    Employment Size
    4,000 workers
  • Employment Size
    Employment by state
    ACT: 1.3%
    NSW: 24.9%
    NT: 1.2%
    QLD: 14.8%
    SA: 5.6%
    TAS: 1.7%
    VIC: 36.8%
    WA: 13.7%
  • Employment Size
    Age brackets
    15-19: 3%
    20-24: 18.3%
    25-34: 32.9%
    35-44: 21%
    45-54: 16.2%
    55-59: 5.1%
    60-64: 2.4%
    65 and Over: 1%
  • Employment Size
    Education level
    Advanced Diploma/Diploma: 11.3%
    Bachelor degree: 17.2%
    Certificate III/IV: 17.6%
    Post Graduate/Graduate Diploma or Graduate Certificate: 4.6%
    Year 10 and below: 7.7%
    Year 11: 5.2%
    Year 12: 36.4%
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