How to become a Sales Representative (Information Technology)

Sales representatives (IT) promote the sale of computer hardware, software and IT services.

Personal requirements for a Sales Representative (Information Technology)

  • Good communication skills
  • Neat personal appearance
  • Friendly and confident manner with a pleasant personality
  • Able to persevere
  • Able to understand clients' needs quickly
  • Willing to update product knowledge on an ongoing basis
  • Able to understand and provide information about a large variety of product specifications and applications
  • Strong customer service skills.

Duties & Tasks of a Sales Representative (Information Technology)

Sales representatives (IT) may perform the following tasks:

  • Create customer interest in their organisation's IT products
  • Talk to clients and potential clients to determine the hardware and software needs of their business
  • Keep customers informed of new product developments
  • Create appropriate systems for customers' needs, including software and hardware options
  • Develop proposals and IT solution cost options for customers
  • Manage the sourcing and delivery of products to the customer
  • Provide after-sales support
  • Participate in product development, marketing and client education activities
  • Liaise with IT technical experts, such as analysts, designers, programmers and educators
  • Continually update own knowledge of products.

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