Train crew employees manage customer service on suburban and long-distance passenger trains.
Personal requirements for a Train Crew Employee
- Good communication skills
- Able to solve mechanical and technical problems
- Good interpersonal and customer service skills
- Good problem-solving and decision-making skills
- Good memory for learning safety procedures and regulations.
Duties & Tasks of a Train Crew Employee
Train crew employees may perform the following tasks:
- Inspect trains, carry out any adjustments and report major problems
- Ensure the safety of the train and security of freight
- Ensure adherence to train timetables
- Ensure that passengers get on and off the train safely, and take action if there is an accident or if a passenger becomes ill
- Provide onboard customer service to passengers.
Working conditions for a Train Crew Employee
All train crew employees work shifts, which may include weekends and public holidays. Train crew on long-distance journeys may be required to stay away overnight.
A train guard patrols carriages to ensure the safety of the train and its passengers. They may also check tickets and help passengers who require assistance to board and disembark trains safely. They are sometimes responsible for opening and closing the train doors for passengers. Train guards also communicate with the train driver about signal information from the network control centre.
Passenger Service Attendant (Trains)
A passenger service attendant (trains) provides customer service to guests on long-distance passenger trains. They assist passengers with their enquiries and prepare and serve meals and beverages.