Certificate III in Customer Engagement

ABS Institute of Management

This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Course Fee:

$3,550.00

Entry Requirements:

No minimum education

Structure:

12 units: 4 core; 8 elective

Subjects you can Study:

Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
East Victoria Park No info No Online 1 year
East Victoria Park No info No 1 year
East Victoria Park No info No Full time 1 year
East Victoria Park No info No Part time 1 year
Established in 2006, ABS Institute of Management is a Registered Training Organisation that provides services that cover training and mentoring for businesses seeking to improve their organisation, add skilled staff or enhance the competencies of existing employees. ABS specialise in providing support to start-up enterprises and in particular to help people who are unemployed look at developing their expertise to aid in career options especially for those who may be considering self-employment as a preferred profession.

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