Certificate III in Customer Engagement

Australian College of Commerce & Management Pty Ltd

This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Course Fee:

$3,000.00

Entry Requirements:

No minimum education

Structure:

12 units: 4 core; 8 elective

Subjects you can Study:

Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Wollongong No info Yes Online 8 months
Wollongong No info Yes 8 months
Wollongong No info Yes 1 year
Surry Hills No info Yes Online 8 months
Surry Hills No info Yes 8 months
Surry Hills No info Yes 1 year
Established in 1996, the Australian College of Commerce and Management is a Registered Training Organisation that has been operating since the government introduced private providers to Vocational Education. This allowed employers and students greater choice about where they did their qualifications. The College has been the training institution of choice for thousands of students and a wide range of employers across every industry sector. The Australian College of Commerce and Management Pty Ltd offers a range of courses including accounting, business, customer contact, financial services, information technology, marketing and sales. Courses are available by external or flexible delivery Australia-wide, with support through telephone tutorials. Online learning and face-to-face training is also available.

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