Diploma of Banking Services Management

Australian College of Commerce & Management Pty Ltd

This qualification is part of the Financial Services Training Package. It is designed to reflect a range of the job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail and/or commercial financial services environments. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.

Course Fee:

Australian: $6,600

Entry Requirements:

No minimum education


12 units: 5 core; 7 elective

Subjects you can Study:

Core: Implement workplace information system; Manage people performance; Monitor and manage small business operations; Develop and nurture relationships with clients, other professionals and third party referrers; Apply principles of professional practice to work in the financial services industry. Electives: Manage quality customer service; Review business performance; Determine client requirements and expectations; Identify and evaluate marketing opportunities; Manage banking and service strategy for small business customers; Assess market needs; plus more.

Further information:

Elective units can be taken in the following streams: Customer relationship building; Sales and marketing; Commercial and retail lending, and General business.

Related Careers:

Bank Officer,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Wollongong No info Yes Online 1.5 years
Wollongong No info Yes 1.5 years
Wollongong No info Yes 2 years
Established in 1996, the Australian College of Commerce and Management is a Registered Training Organisation that has been operating since the government introduced private providers to Vocational Education. This allowed employers and students greater choice about where they did their qualifications. The College has been the training institution of choice for thousands of students and a wide range of employers across every industry sector. The Australian College of Commerce and Management Pty Ltd offers a range of courses including accounting, business, customer contact, financial services, information technology, marketing and sales. Courses are available by external or flexible delivery Australia-wide, with support through telephone tutorials. Online learning and face-to-face training is also available.

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