Certificate IV in Customer Engagement

BSI Learning Institute Pty Limited

This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Course Fee:

$2,995.00

Entry Requirements:

No minimum education

Structure:

13 units: 3 core; 10 elective

Subjects you can Study:

Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Cairns No info No Part time
Mackay No info No Part time
Sydney No info No Part time
Adelaide No info No Part time
Aitkenvale No info No Part time
Maryborough No info No Part time
Rockhampton No info No Part time
Chelsea Heights No info No Part time
Upper Mount Gravatt No info No Part time
BSI Learning Institute Pty Limited is a Registered Training Organisation which is committed to developing people so that they can excel in their chosen careers and meet the productivity and performance needs and expectations of their employers and their own vocational aspirations. Graduates will acquire a holistic education through the development of critical and independent thought, vocational, personal, employability skills, and deep knowledge of their field of interest. Additionally, graduates of BSI Learning will possess the following generic attributes: the practical and ethical application of their capability and competency; awareness and understanding of social, cultural and environmental responsibilities and accountabilities; the ability to communicate effectively with clients, peers, senior managers and the wider community; the capacity to lead, manage and work effectively within multi-disciplinary and culturally diverse groups of people and a ommitment to ongoing vocational development and life-long learning. BSI Learning Institute Pty Limited delivers qualifications in business, management, property, manufacturing, construction, retail and hospitality as well as corporate training and professional development.

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