Contact Centre Skill Set - BSBSS00126

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS:

Subjects

• Use digital technologies to communicate in a work environment
• Collect and record data
• Assist with customer difficulties
• Advise on products and services

Study pathways

Units from this skill set can contribute to credit towards BSB20120 Certificate II in Workplace Skills and BSB30120 Certificate III in Business (Technology, Customer and Client Engagement).

Executive Graduate Certificate in Business Administration

Queensland University of Technology (QUT)

Graduate Certificate in Business Analytics

RMIT University

Master of Management and Master of Public and Social Policy

Macquarie University

Bachelor of Business / Bachelor of Communication (Digital Media)

Queensland University of Technology (QUT)

Master of Commerce

Curtin University

Master of Management

The University of Melbourne