Certificate IV in Customer Engagement

TAFE NSW

This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Entry Requirements:

No minimum education

Structure:

13 units: 3 core; 10 elective

Subjects you can Study:

Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.

Campus Mid Year Intake Study Mode Duration
Hunter - Muswellbrook No
Hunter - Singleton No
Hunter - Cessnock No
Hunter - Maitland No

About Us

TAFE NSW has been at the foundation of Australian education for over 130 years. 

From the rapid economic development and population growth of colonial times to the gold rush and post-war periods, TAFE NSW has remained constant; responding to the shifting demands of the workforce, the economy and Australia.

Today, we offer over 1,200 courses, from certificate to degree level, to over 500,000 students.  When you study at TAFE NSW, you’re never alone. You can get help and assistance with nearly every aspect of your study life - from study support and student resources, to counselling, guidance, and help finding jobs or accommodation.

Please note: Not all TAFE NSW locations have all of these services. To find out the services in your location, give us a call on 131 601 or visit www.tafensw.edu.au.

From beauty salons to auto shops, restaurants to IT networking labs, VR to TV studios, our facilities are state-of-the-art and are designed to give you real-world knowledge.

Be doing what you love on campuses built with you in mind.

TAFE NSW Student Services 

Each TAFE NSW campus has a range of services and dedicated facilities to assist you through your study experience.

  • Student association membership which provides opportunities for social and recreational activities with local students
  • Libraries
  • Tutorials
  • Careers advice
  • Help with finding a job
  • Résumé writing and preparing for a job interview
  • Counselling for study and other personal matters
  • Cafés
  • Childcare facilities
  • Student parking.

Please note: Not all TAFE NSW locations have all of these services. To find out the services in your location, give us a call on 131 601 or visit www.tafensw.edu.au.

TAFE NSW provides...

  • Industry-standard training facilities
  • Professional teachers with real-world experience
  • Courses that are developed with industry partners
  • Pathways to higher education
  • Student support services.

 TAFE NSW teachers...

  • Are dedicated, supportive and friendly
  • Teach in small class sizes
  • Use up-to-date teaching materials and equipment
  • Have educational and industry qualifications and experience.

 TAFE NSW locations

  • Thirty-two campuses in metropolitan Sydney
  • Ninety-eight campuses in cities and towns around regional NSW
  • Modern facilities and equipment
  • Friendly and relaxed campus lifestyle
  • Region-specific courses and activities
  • Easy public transport options.

 

 

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