Certificate II in Retail Services

Tursa Employment and Training Ltd

This qualification is part of the Retail Services Training Package. It reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Entry Requirements:

No minimum education

Structure:

12 units: 7 core; 5 elective

Subjects you can Study:

Core: Engage the customer; Communicate in the workplace to support team and customer outcomes; Work effectively in a service environment; Organise personal work requirements; Advise on products and services; Identify and respond to security risks; Contribute to workplace health and safety. Plus electives.

Related Careers:

Cashier, Sales Assistant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Taree No info No
Taree No info No
Nerang No info No
Nerang No info No
Robina No info No
Robina No info No
Ballina No info No
Ballina No info No
Grafton No info No
Grafton No info No
Lismore No info No
Lismore No info No
Tweed Heads No info No
Tweed Heads No info No
Coffs Harbour No info No
Coffs Harbour No info No
Port Macquarie No info No
Established in 1995, Tursa Employment and Training Ltd is a Registered Training Organisation. The provider offers a range of programs from many sites throughout the Northern Rivers region of NSW and the Gold Coast in QLD. Tursa is a provider of Employment Services Australia, Work for the Dole Co-ordinator for Work for the Dole, traineeships and accredited training courses.

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