Certificate IV in Travel and Tourism

William Angliss Institute VIC

This qualification is part of the Tourism, Travel and Hospitality Training Package. It reflects the role of individuals who use a broad range of sales and marketing or operational skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.

Entry Requirements:

Relevant Certificate III; or relevant vocational experience

Structure:

10 units: 5 core; 5 elective

Subjects you can Study:

Core: Enhance the customer service experience; Manage conflict; Interpret financial information; Coach others in job skills; Identify hazards, assess and control safety risks. Electives: Build and launch a small business website; Conduct E-marketing communications; Provide arrival and departure assistance; Manage extended touring programs; Monitor work operations; Plan and implement sales activities; Package tourism products; Construct normal international airfares; Write complex documents; Respond to a customer in crisis; Obtain revenue to support operations; plus more.

Campus Mid Year Intake Study Mode Duration
Melbourne Yes Part time 1 year
Melbourne Yes Full time 19 weeks
Sydney

 

William Angliss Institute gives our graduates business skills, industry insights and real-world experience to take on exciting global management roles.

All diplomas and degrees include opportunities to learn directly from industry experts through work integrated learning, study trips, field excursions, demonstrations and masterclasses. 

Our academic staff has extensive educational experience and qualifications as well as broad industry experience with the ability to bring food studies, tourism, hospitality, hotel management and event management expertise into the classroom. 

William Angliss Institute students have access to support services that make student life easier and more enjoyable, including careers and employment assistance, learning support, mentoring, career guidance and activities.

Study Options

The Institute offers a variety of qualifications, from short courses and youth programs, apprenticeships and traineeships, certificates and diplomas, through to bachelor and master degrees.

Study areas include:

We also offer a range of youth, community and Indigenous programs.

Facilities

At William Angliss Institute, students learn in state-of-the-art facilities, including:

  • commercial cookery kitchens
  • training restaurants* 
  • bakery kitchens*
  • patisserie kitchens
  • meat-processing rooms*
  • a Coffee Academy
  • a tea training room*
  • a chocolate laboratory*
  • flight attendant training facility*
  • hotel training suites*
  • a student lounge
  • learning resource centre*
  • hotel training suites*
  • a food technology laboratory*

*Melbourne campus only

Want to know more?

For more information about William Angliss Institute, call 1300 ANGLISS, email study@angliss.edu.au or visit www.angliss.edu.au.

William Angliss Institute

555 La Trobe Street
Melbourne, VIC 3000
RTO No. 3045
CRICOS: 01505M
HEP 9534 

Locations and Contact

Melbourne
555 La Trobe Street
Melbourne, VIC 3000
Tel: 1300 ANGLISS
Web: http://www.angliss.edu.au

Sydney
11 Bowden Street
ALEXANDRIA, NSW 2015
Tel: 1300 ANGLISS
Web:http://www.angliss.edu.au/lilydale

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