Secretaries assist professionals, managers and executives by performing clerical and secretarial duties.
Duties & Tasks
Secretaries may perform the following tasks:screen telephone callers
make and record appointments
operate office equipment such as photocopiers, fax machines, switchboards and computers
file correspondence and other records
receive and process incoming and outgoing mail
write letters and reports on behalf of the organisation
store and retrieve data on computers
talk to clients
prepare agendas or programmes for meetings
attend and take minutes of meetings, both in the office and at other locations
organise business itineraries, travel arrangements, conferences, meetings and social functions
hire and supervise staff
maintain budget and account records
purchase office supplies.
The duties secretaries perform vary a great deal according to the size and type of organisation in which they work. Experienced secretaries may advance to positions of higher responsibility.
good command of the English language, both written and spoken
sound organisational and interpersonal skills
able to work under pressure and meet deadlines
able to work independently
aptitude for working with computers
neat personal appearance
able to act with tact and discretion.