Certificate IV in Customer Engagement

Australian Institute of Management - Western Australia

This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Entry Requirements:

No minimum education

Structure:

13 units: 3 core; 10 elective

Subjects you can Study:

Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Floreat No info No
Established in 1957, The Australian Institute of Management Western Australia is a private sector, not for profit Registered Training Organisation. The organisation provides products and services designed to help improve the performance of managers, leaders and organisations across the commercial, government, community and not-for-profit sectors.

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