Certificate III in Tourism - Visitor Information Services (07)

Canberra Institute of Technology (CIT)

This qualification is part of the Tourism, Hospitality and Events Training Package. It provides the skills and knowledge for an individual to be competent in a range of well-developed tourism sales and operational skills. Work would be undertaken in a visitor information centre where information is provided and where some planning of customer's travel and touring arrangements may take place. Centres can be stand-alone shopfront and office environments or can be attached to another facility, such as a winery or coffee shop.

Entry Requirements:

Year 10 literacy and numeracy


18 units: 13 core; 5 elective

Subjects you can Study:

Core: Perform office procedures; Provide visitor information; Work with colleagues and customers; Work in a socially diverse environment; Communicate on the telephone; Follow health, safety and security procedures; Develop and update tourism industry knowledge; Operate an online information system; Access and interpret product information; Source and provide Australian destination information and advice; Sell tourism products and services; Use business technology; Produce business documents. Plus electives.

Accepts International Students:


Provider CRICOS: 00001K

Related Careers:

Tourist Information Officer,
Campus ATAR/OP Mid Year Intake Study Mode Duration
CIT Reid No info No Full time 1 year
The Canberra Institute of Technology is a large multi-campus provider of a wide range of vocational education and training programs. CIT offers over 230 programs at different levels through five campuses across Canberra.

CIT Award programs are endorsed by industry and accredited by the CIT Advisory Council under delegation from the ACT Accreditation and Registration Council.

Studying at CIT is different from the school or university systems. Unlike universities, which offer a more general and theory-based education, CIT focuses on teaching the skills and knowledge for jobs. CIT aims to provide quality programs and services, relevant curricula and modern facilities.

CIT programs cater for full or part-time students as well as people in either full-time or part-time employment. Some courses can be studied online or at an individual pace via one of the flexible learning centres. CIT classes are small, the average size being 20 students.

Programs are run only if there are enough students and resources. Each program has its own entry requirements. Selection criteria and/or selection processes apply to many high demand programs.

CIT offers traineeship programs which are advertised in local newspapers. Fee Assistance, concessions and HELP loans are available for eligible programs where students meet the requirements.

Provider CRICOS: 00001K

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