Certificate IV in Travel and Tourism - SIT40122
Holmesglen Institute
Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00012G
This qualification reflects the role of skilled operators who use a broad range of travel or tourism skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many workers have supervisory responsibilities and plan, monitor and evaluate the work of team members.This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres and other tourism businesses.The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Subjects
- Coordinate and operate sustainable tourism activities
- Plan and apply time management
- Identify hazards, assess and control safety risks
- Manage conflict
- Package tourism products
- Conduct e-marketing communications
- Provide visitor information
- Sell tourism products or services
- Source and use information on the holiday park and resort industry
- Design and produce complex spreadsheets
- Contribute to cyber security incident responses
- Operate commercial vehicle
- Respond to a customer in crisis
- Prepare specialised interpretive content on cultural and heritage environments
- Apply basic survival skills in the event of vessel abandonment
- Provide First Aid in remote or isolated site
- Design and produce business documents
- Write complex documents
- Develop a basic website for customer engagement
- Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft)
- Provide advice on Australian destinations
- Report on financial activity
- Research and share information on Australian Indigenous cultures
- Create a promotional display or stand
- Source airfares and issue tickets for domestic flights
- Purchase goods
- Evaluate building and grounds maintenance and development needs
- Prepare customer quotations
- Roster staff
- Develop and implement pool water maintenance procedures
- Participate in sustainable work practices
- Book tourism products and process documentation
- Read and write information in a language other than English
- Provide advice on international destinations
- Assess marketing opportunities
- Operate four wheel drive vehicle
- Coordinate marketing activities
- Coach others in job skills
- Operate coach/bus
- Maintain ethical and professional standards when using social media and online platforms
- Provide specialist advice on cruises
- Make bookings and process documentation
- Prepare quotations
- Promote workplace cyber security awareness and best practices
- Interpret financial information
- Implement and monitor work health and safety practices
- Operate tours in a remote area
- Lead and manage people
- Coordinate production of brochures and marketing materials
- Develop and maintain the general and regional knowledge required by guides
- Access and interpret product information
- Construct international airfares
- Show social and cultural sensitivity
- Monitor work operations
- Provide outdoor catering
- Load touring equipment and supplies
- Lead tour groups
- Construct advanced international airfares
- Conduct oral communication in a language other than English
- Provide First Aid
- Build and maintain business relationships
- Prepare specialised interpretive content on marine environments
- Use a computerised reservations or operations system
- Address protocol requirements
- Develop interpretive activities
- Coordinate building and grounds maintenance and development
- Set up and operate a camp site
- Source and use information on the tourism and travel industry
- Use a computerised booking system
- Allocate tour or activity resources
- Create electronic presentations
- Plan and implement sales activities
- Participate in cooperative online marketing initiatives
- Prepare specialised interpretive content on flora, fauna and landscape
- Develop in-house recreational activities
- Manage disrespectful, aggressive or abusive customers
- Use social media and online tools
- Coordinate and operate tours
- Enhance customer service experiences
- Prepare and present tour commentaries or activities
- Make presentations
- Process financial transactions
- Manage workplace responses to disrespectful aggressive or abusive customer behaviour.
- Manage finances within a budget
Standard entry requirements
There are no entry requirements for this qualification.
Study information
| Campus | Fees | Entry | Mid year intake | Attendance |
|---|---|---|---|---|
| Online | International: $11,952 | No |
|
