Melbourne City Institute of Education

Certificate III in Hospitality - SIT30622

Melbourne City Institute of Education

Type of institution: Registered Training Organisation
Level: Vocational Education and Training (VET)
CRICOS: 03024A

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under supervision using plans, policies and procedures to guide work activities.This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, caf\u00e9s, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • Use hygienic practices for hospitality service
  • Clean rooms, furniture and fittings
  • Prepare appetisers and salads
  • Conduct night audit
  • Provide responsible service of alcohol
  • Provide advice on imported wines
  • Source and present information
  • Prepare and serve non-alcoholic beverages
  • Deal Casino War games
  • Provide visitor information
  • Sell to the retail customer
  • Prepare and serve cocktails
  • Prepare rooms for guests
  • Provide club reception services
  • Provide table service of food and beverage
  • Clean walls, ceilings and fittings
  • Prepare and serve espresso coffee
  • Clean glass surfaces
  • Clean and tidy bar areas
  • Design and produce business documents
  • Deal Caribbean Stud games
  • Launder linen and guest clothes
  • Provide advice on Australian wines
  • Deal Blackjack games
  • Deal Three Card Poker games
  • Clean and maintain amenities
  • Provide advice on food and beverage matching
  • Provide accommodation reception services
  • Attend gaming machines
  • Provide service to customers
  • Provide porter services
  • Provide responsible gambling services
  • Deal Poker games
  • Participate in sustainable work practices
  • Use business software applications
  • Attend casino gaming machines
  • Design and produce spreadsheets
  • Conduct Roulette games
  • Provide room service
  • Deal Baccarat games
  • Conduct Rapid Baccarat games
  • Coach others in job skills
  • Maintain ethical and professional standards when using social media and online platforms
  • Participate in safe work practices
  • Package prepared foodstuffs
  • Work effectively in hospitality service
  • Conduct a product tasting for alcoholic beverages
  • Analyse and report on gaming machine data
  • Conduct Big Wheel games
  • Provide lost and found services
  • Deal Mississippi Stud games
  • Conduct Keno games
  • Use hygienic practices for food safety
  • Provide housekeeping services to guests
  • Source and use information on the hospitality industry
  • Show social and cultural sensitivity
  • Provide advice on food
  • Operate a TAB outlet
  • Prepare and present simple dishes
  • Provide silver service
  • Provide First Aid
  • Clean window coverings
  • Conduct Rapid Roulette games
  • Address protocol requirements
  • Carry out basic workplace calculations
  • Prepare and present sandwiches
  • Apply communication skills
  • Operate and monitor cellar systems
  • Use a computerised booking system
  • Provide valet services
  • Participate in safe food handling practices
  • Operate a bar
  • Provide advice on beers, spirits and liqueurs
  • Manage disrespectful, aggressive or abusive customers
  • Use social media and online tools
  • Clean kitchen premises and equipment
  • Clean hard floors
  • Deal Pontoon games
  • Clean carpeted floors
  • Clean premises and equipment
  • Transport and store food
  • Process financial transactions
  • Serve food and beverage
  • Maintain cleaning storage areas
  • Conduct Rapid Big Wheel games
  • Advise on products and services

Study information

CampusFeesEntryMid year intakeAttendance
MCIE Melbourne CBD Domestic: $5,000
  • Full-time : 1 year

Fee comments

Campuses: MCIE Melbourne CBD.

Enrolment fees include additional resources required for the program and student ID charges. For additional service fees, such as re-assessment fees or Recognition of Prior Learning (RPL), please refer to the relevant Student Handbook.

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