William Angliss Institute VIC

Certificate II in Tourism - SIT20122

William Angliss Institute VIC

Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 01505M

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • Plan and apply time management
  • Provide responsible service of alcohol
  • Source and present information
  • Work effectively with others
  • Monitor collections for changes in condition
  • Prepare and serve non-alcoholic beverages
  • Provide visitor information
  • Sell to the retail customer
  • Prepare rooms for guests
  • Source and use information on the holiday park and resort industry
  • Clean walls, ceilings and fittings
  • Prepare and serve espresso coffee
  • Operate commercial vehicle
  • Operate a ride location
  • Clean glass surfaces
  • Clean and maintain amenities
  • Provide accommodation reception services
  • Provide customer information and assistance
  • Conduct basic oral communication in a language other than English
  • Participate in sustainable work practices
  • Use business software applications
  • Book tourism products and process documentation
  • Maintain property and structures
  • Load and unload a ride
  • Maintain ethical and professional standards when using social media and online platforms
  • Participate in safe work practices
  • Use digital technology for short and basic workplace tasks
  • Receive, store and maintain stock
  • Operate small plant and equipment
  • Provide general grounds care
  • Use hygienic practices for food safety
  • Provide housekeeping services to guests
  • Access and interpret product information
  • Show social and cultural sensitivity
  • Conduct oral communication in a language other than English
  • Provide First Aid
  • Source and use information on the tourism and travel industry
  • Apply communication skills
  • Provide a briefing or scripted commentary
  • Manage disrespectful, aggressive or abusive customers
  • Provide arrival and departure assistance
  • Assist with the staging of public activities or events
  • Clean hard floors
  • Test pool water quality
  • Clean carpeted floors
  • Clean premises and equipment
  • Interact with customers
  • Interpret aspects of local Australian Indigenous culture
  • Process financial transactions
  • Maintain cleaning storage areas
  • Isolate and access plant
  • Advise on products and services

Study information

CampusFeesEntryMid year intakeAttendance
Melbourne No
  • Part-time : 1 year

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