Motor Traders Association of NSW

Structure

18 units: 10 Core; 8 elective

Subjects

• Work effectively with others in an automotive workplace
• Work in an automotive administration role
• Sell automotive products and services
• Handle mail
• Communicate effectively in an automotive workplace
• Process customer complaints in an automotive workplace
• Write routine texts in an automotive workplace
• Maintain quality processes in an automotive workplace
• Maintain business image in an automotive workplace
• Promote automotive products and services
• Read and respond to automotive workplace information
• Build customer relations in an automotive workplace
• Follow environmental and sustainability best practice in an automotive workplace
• Use information technology systems
• Provide work skill instruction
• Comply with legal requirements when selling automotive products and services
• Adapt work processes to new technologies in an automotive workplace
• Resolve routine problems in an automotive workplace
• Follow safe working practices in an automotive workplace
• Respond to customer needs and enquiries in an automotive workplace
• Conduct online transactions in an automotive workplace
• Manage complex customer requirements in an automotive workplace
• Maintain customer aftermarket relations
• Process accounts payable and receivable

Entry requirements

• This qualification may be accessed by direct entry.No licensing, legislative or certification requirements apply to this qualification at the time of publication.