Motor Traders Association of NSW

Structure

10 units: 6 core; 4 elective

Subjects

• Contribute to quality work outcomes in an automotive workplace
• Work effectively with others in an automotive workplace
• Work in an automotive administration role
• Handle mail
• Use numbers in an automotive workplace
• Communicate effectively in an automotive workplace
• Process customer complaints in an automotive workplace
• Write routine texts in an automotive workplace
• Communicate business information in an automotive workplace
• Maintain quality processes in an automotive workplace
• Maintain business image in an automotive workplace
• Read and respond to automotive workplace information
• Follow environmental and sustainability best practice in an automotive workplace
• Use information technology systems
• Engage the customer
• Resolve routine problems in an automotive workplace
• Follow safe working practices in an automotive workplace
• Respond to customer needs and enquiries in an automotive workplace
• Carry out cash and non-cash payment operations
• Use business technology
• Conduct online transactions in an automotive workplace
• Process accounts payable and receivable

Entry requirements

• This qualification may be accessed by direct entry.No licensing, legislative or certification requirements apply to this qualification at the time of publication.