Certificate III in Animal Care Services - ACM30122

The Gordon

Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00011G

This qualification describes the skills and knowledge required to work in a broad range of roles in animal care facilities and services, includingboarding/day care, breeding, shelters/holding centres, pet grooming, pet sitting and other animal businesses.Individuals in these rolesperform a range of animal care tasks under broad direction which involve discretion and judgement in handling animals, selecting and operating tools and equipment, coordinating resources and problem solving. They are required to take responsibility for their own work including, carrying out assigned tasks, compliance with animal welfare, organising processes, solving problems and working to schedules.The qualification allows for specialisation in:Animal CarePet GroomingCustomer Service.This qualification is suitable to be undertaken as an apprenticeship or traineeship pathway. No licensing, legislative or certification requirements apply to this qualification at the time of publication.


  • Identify behaviours and interact safely with animals
  • Perform grooms on cross breed dogs
  • Implement customer service strategies
  • Provide basic animal first aid
  • Provide general care of fish
  • Produce visual merchandise displays
  • Work in a team
  • Provide general care of rodents or rabbits
  • Perform companion animal rescue
  • Balance and secure point-of-sale terminal
  • Implement and monitor environmentally sustainable work practices
  • Maintain aquariums and/or aquascapes and aquatic animals
  • Promote positive wellbeing in self and others in animal care workplaces
  • Follow point-of-sale procedures
  • Provide general care of common native mammals
  • Bath, dry and brush domestic dogs
  • Coordinate visual merchandising activities
  • Provide reception services for an animal care facility
  • Provide advice on aquatic animal selection and general care
  • Contribute to workplace health and safety processes
  • Provide sanitary and hygiene grooms for companion animals
  • Deliver and monitor a service to customers
  • Promote environmental health and safety for companion animals in remote communities
  • Provide general care of invertebrates
  • Provide advice on companion animal selection and general care
  • Groom dogs to meet breed style and coat requirements
  • Maintain and monitor animal health and wellbeing
  • Carry out simple breeding procedures
  • Identify animal anatomy and physiology for animal care work
  • Provide general care of mammals
  • Support veterinary activities in remote communities
  • Provide nutritional requirements for animals
  • Provide general care of non-venomous reptiles
  • Maintain financial records
  • Condition animal behaviour
  • Provide general care of domestic dogs
  • Communicate effectively with clients and team members
  • Communicate with companion animal owners about incident management processes
  • Contribute to continuous improvement
  • Carry out casualty and post-rescue management of animals
  • Manage finances for new business ventures
  • Walk and exercise dogs
  • Monitor and maintain dog health in the community
  • Provide general care of birds
  • Provide First Aid
  • Care for young animals
  • Assess the welfare status of an animal
  • Comply with infection control policies and procedures in animal care work
  • Enhance companion animal coat and skin condition
  • Participate in companion animal rescue
  • Provide general care of domestic cats
  • Provide enrichment for animals
  • Receive and handle retail stock
  • Address compliance requirements for new business ventures
  • Source and provide information for animal care needs
  • Organise workplace information
  • Provide general care of amphibians

Study information

CampusFeesEntryMid year intakeAttendance
East Geelong Campus Domestic: $11,232
  • Part-time : 1 year

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