Certificate IV in Customer Engagement

TrainSmart Australia

This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Entry Requirements:

No minimum education

Structure:

13 units: 3 core; 10 elective

Subjects you can Study:

Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.

Campus Mid Year Intake Study Mode Duration
Perth
TrainSmart Australia is a Registered Training Organisation approved by the Australian Skills Quality Authority (ASQA). Students can study a wide range of diploma courses under five TSA Colleges with each one providing tailored learning. Course content is regularly updated to suit the changing requirements of businesses. Qualifications are suitable for professionals who want to upskill or change roles, job seekers looking for a fresh challenge or school leavers who are taking that first step towards studying for their chosen career. More than 25 courses are on offer under five colleges.

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