Certificate IV in Customer Engagement - BSB40315
Aspire Performance Training
Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS:
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.Licensing/Regulatory InformationNo licensing, legislative or certification requirements apply to this qualification at the time of publication.
Structure
- 13 units: 3 core
- 10 elective
Subjects
- Survey stakeholders to gather and record information
- Promote innovation in a team environment
- Undertake research activities
- Meet statutory and organisation information requirements
- Administer customer engagement technology
- Implement customer service standards
- Run a multicentre
- Support the recruitment, selection and induction of staff
- Provide education and training on compliance requirements and systems
- Organise and monitor the operation of compliance management system
- Manage stress in the workplace
- Implement workplace information system
- Apply project quality management techniques
- Develop a workplace learning environment
- Implement and monitor WHS policies, procedures and programs to meet legislative requirements
- Promote and liaise on compliance requirements, systems and related issues
- Lead and manage a sales team
- Address customer needs
- Apply project risk management techniques
- Provide ICT advice to clients
- Develop a sales plan
- Implement processes for the management of a breach in compliance requirements
- Analyse consumer behaviour for specific markets
- Show leadership in the workplace
- Implement and monitor environmentally sustainable work practices
- Implement continuous improvement
- Lead effective workplace relationships
- Undertake project work
- Implement operational plan
- Provide personal leadership
- Schedule customer engagement activity
- Develop teams and individuals
- Coordinate implementation of customer service strategies
- Collect, analyse and record information
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