Certificate III in Business Administration - BSB30415

CQUniversity Australia

Type of institution: University/Higher Education Institution
Level: Pre-degree
CRICOS: 00219C

This qualification is part of the Business Services Training Package. It applies to a range of administrative roles in varied contexts. Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team.


  • 13 units: 2 core
  • 11 elective


  • Contribute to workplace innovation
  • Write simple documents
  • Handle receipt and despatch of information
  • Design and produce text documents
  • Contribute to health and safety of self and others
  • Work effectively with diversity
  • Participate in environmentally sustainable work practices
  • Organise schedules
  • Create electronic presentations
  • Process payroll
  • Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • Create and use databases
  • Recommend products and services
  • Maintain business resources
  • Produce desktop published documents
  • Deliver and monitor a service to customers
  • Produce spreadsheets
  • Work effectively as an off-site worker
  • Conduct online transactions
  • Organise personal work priorities and development
  • Design and produce business documents
  • Organise workplace information
  • Maintain financial records
  • Maintain a general ledger
  • Process customer complaints
  • Comply with organisational requirements for protection and use of intellectual property
  • Produce texts from notes
  • Produce texts from audio transcription
  • Use business technology
  • Develop keyboarding speed and accuracy
  • Utilise a knowledge management system
  • Process accounts payable and receivable

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