CQUniversity Australia

Certificate III in Tourism - SIT30116

CQUniversity Australia

Type of institution: University/Higher Education Institution
Level: Pre-degree
CRICOS: 00219C

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.Possible job titles include:adventure tourism guide attendant or senior ride operator in an attraction or theme parkbooking agentcellar door salesperson and guide in a winerycustomer service agentguide and salesperson in an Indigenous cultural centreinbound tour coordinatormarine tourism guide or dive tour operatormuseum attendantoperations consultant for a tour operatorreservations sales agentsales consultantvisitor information officer.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • 15 units: 4 core
  • 11 elective


  • Use a computerised reservations or operations system
  • Provide first aid in remote situations
  • Fill LPG gas cylinders
  • Process reservations
  • Provide event staging support
  • Maintain the quality of perishable items
  • Prepare and serve non-alcoholic beverages
  • Use hygienic practice for hospitality service
  • Operate commercial vehicle
  • Instruct SCUBA diving skills
  • Source and use information on the tourism and travel industry
  • Identify hazards, assess and control safety risks
  • Use hygienic practices for food safety
  • Perform diver rescues
  • Operate a ride location
  • Address protocol requirements
  • Load touring equipment and supplies
  • Serve food and beverage
  • Provide service to customers
  • Provide lost and found services
  • Conduct a product tasting for alcoholic beverages
  • Monitor and control individual and crowd behaviour
  • Provide visitor information
  • Work effectively with others
  • Participate in environmentally sustainable work practices
  • Clean premises and equipment
  • Lead tour groups
  • Participate in safe work practices
  • Attend gaming machines
  • SCUBA dive in open water to a maximum depth of 18 metres
  • Operate four wheel drive vehicle
  • Prepare and present tour commentaries or activities
  • Show social and cultural sensitivity
  • Operate coach/bus
  • Operate online information systems
  • Respond to a customer in crisis
  • Conduct routine oral communication in a language other than English
  • Sell products and services
  • Guide a SCUBA dive
  • Provide outdoor catering
  • Provide customer information and assistance
  • Prepare specialised interpretive content on cultural and heritage environments
  • Develop and maintain the general and regional knowledge required by guides
  • Prepare and serve espresso coffee
  • Receive and store stock
  • Create and use databases
  • Load and unload a ride
  • Sell tourism products and services
  • Prepare specialised interpretive content on marine environments
  • Operate a games location
  • Coordinate on-site event registrations
  • Research and share general information on Australian Indigenous cultures
  • Provide advice on Australian destinations
  • Design and produce business documents
  • Maintain financial records
  • Provide first aid
  • Provide a briefing or scripted commentary
  • Access and interpret product information
  • Process travel-related documentation
  • Coach others in job skills
  • Attend casino gaming machines
  • Use social media in a business
  • Book supplier products and services
  • Purchase goods
  • Interpret aspects of local Australian Indigenous culture
  • Provide responsible service of alcohol
  • Process and monitor event registrations
  • Process financial transactions
  • Provide responsible gambling services
  • Advise on products and services
  • Prepare quotations
  • Create and use spreadsheets
  • Conduct basic oral communication in a language other than English
  • Source and present information
  • Prepare specialised interpretive content on flora, fauna and landscape
  • Carry out vehicle servicing and maintenance

Study information

CampusFeesEntryMid year intakeAttendance
CQUniversity Mackay City No

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