Technical Help Desk Support Skill Set - ICTSS00092
Milcom Institute
Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS: 03491G
This skill set addresses the skills and knowledge required to provide information and communication technology (ICT) advice to customers and to resolve technical enquiries.
Subjects
- Provide ICT advice to clients
- Resolve technical enquiries using multiple information systems
- Provide customer service to telecommunications customers
Study pathways
This skill set provides credit towards ICT30519 Certificate III in Telecommunications Technology.
Study information
| Campus | Fees | Entry | Mid year intake | Attendance |
|---|---|---|---|---|
| Clayton | No |
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