Certificate IV in Credit Management - FNS40115
National Finance Institute, The
Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS:
This qualification reflects entry level job roles in credit management functions. Individuals in these roles apply theoretical and technical knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to credit, reconciliation and customer service. Licensing/Regulatory Information Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Structure
- 12 units: 9 core
- 3 elective
Subjects
- Manage and recover bad and doubtful debts
- Conduct customer engagement
- Lead team effectiveness
- Manage a small team
- Manage personal work priorities and professional development
- Promote understanding of the role and effective use of consumer credit
- Implement customer service standards
- Contribute to health and safety of self and others
- Implement risk management strategies
- Conduct individual work within a compliance framework
- Establish and manage a trust account
- Assess credit applications
- Establish and maintain appropriate security
- Process business tax requirements
- Resolve disputes
- Provide personal leadership
- Utilise the legal process to recover outstanding debt
- Process customer complaints
- Prepare financial reports
- Apply principles of professional practice to work in the financial services industry
- Manage overdue customer accounts
- Assess risks
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