Introductory Help Desk Skill Set - ICTSS00107
TAFE Gippsland
Type of institution: TAFE Institute
Level: Pre-degree
CRICOS:
This skill set addresses the skills and knowledge required to perform routine Information and Communications Technology (ICT) support for a range of purposes required within an ICT context.
Subjects
- Develop solutions for basic ICT malfunctions and problems
- Interact and resolve queries with ICT clients
- Maintain the integrity of ICT systems
- Update and maintain hardware, software and documentation inventories
Study pathways
The units provide credit towards ICT 30120 Certificate III in Information Technology and other qualifications that allow for selection of these units.
Study information
| Campus | Fees | Entry | Mid year intake | Attendance |
|---|---|---|---|---|
| Morwell | No |
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