Certificate IV in Social Housing - CHC42215


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification reflects the role of workers who are engaged in delivering social housing services and support to tenants, residents, applicants and the community, including clients who are experiencing homelessness or at risk of experiencing homelessness.Workers at this level may work under limited supervision in an administrative and/or assisting capacity in delivering housing support services in the social housing sector. No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.


  • 15 units: 8 core
  • 7 elective


  • Respond to property maintenance enquiries
  • Manage personal stressors in the work environment
  • Uphold the values and principles of public service
  • Plan and conduct a community meeting
  • Facilitate the interests and rights of clients
  • Work with clients within the social housing system
  • Identify and respond to children and young people at risk
  • Manage housing allocations
  • Respond effectively to behaviours of concern
  • Provide input to change processes
  • Work with diverse people
  • Manage and maintain tenancy agreements and services
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Visit client residence
  • Work collaboratively to maintain an environment safe for children and young people
  • Manage own professional development in responding to domestic and family violence
  • Work within a community development framework
  • Select and appoint contractors in the property industry
  • Provide advocacy and representation services
  • Manage head lease
  • Work in an alcohol and other drugs context
  • Apply government processes
  • Process and maintain workplace information
  • Work with people with mental health issues
  • Support the rights and safety of children and young people
  • Comply with legislation in the public sector
  • Work with forced migrants
  • Recognise and respond appropriately to domestic and family violence
  • Represent organisation in court or tribunal
  • Manage tenancy rent and rental arrears
  • Develop, facilitate and review all aspects of case management
  • Provide work skill instruction
  • Contribute to the review and development of policies
  • Respond to client language, literacy and numeracy needs
  • Plan and conduct group activities
  • Use communication to build relationships
  • Plan, organise and deliver group-based learning
  • Work with people experiencing or at risk of homelessness
  • Maintain and protect cultural values in the organisation
  • Work with clients to identify financial literacy education needs
  • Improve clients' fundamental financial literacy skills
  • Show leadership in the workplace
  • Maintain work health and safety
  • Identify and analyse risks and opportunities in the property industry
  • Plan, organise and facilitate learning in the workplace
  • Work legally and ethically
  • Provide first aid
  • Provide group education on consumer credit and debt
  • Assess co-existing needs
  • Interpret and use legal information
  • Manage vacant properties
  • Identify the need for alternative dispute resolution
  • Provide crisis intervention and support to those experiencing domestic and family violence
  • Represent clients in court
  • Undertake property inspection
  • Manage housing application processes
  • Undertake bicultural work with forced migrants in Australia
  • Develop and maintain networks and collaborative partnerships

Study information

CampusFeesEntryMid year intakeAttendance
Western Connect Domestic: $9,240
  • Part-time : 52 weeks

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