Diploma of Travel and Tourism Management - SIT50122
William Angliss Institute VIC
Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 01505M
This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres, and other tourism businesses.The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Subjects
- Lead diversity and inclusion
- Coordinate and operate sustainable tourism activities
- Identify hazards, assess and control safety risks
- Manage conflict
- Package tourism products
- Provide visitor information
- Sell tourism products or services
- Source and use information on the holiday park and resort industry
- Design and produce complex spreadsheets
- Contribute to cyber security incident responses
- Establish and conduct business relationships
- Plan and monitor direct marketing activities
- Operate commercial vehicle
- Respond to a customer in crisis
- Prepare specialised interpretive content on cultural and heritage environments
- Provide First Aid in remote or isolated site
- Design and produce business documents
- Write complex documents
- Develop a basic website for customer engagement
- Research and analyse tourism data
- Manage business risk
- Provide advice on Australian destinations
- Implement and monitor environmentally sustainable work practices
- Report on financial activity
- Research and share information on Australian Indigenous cultures
- Create a promotional display or stand
- Source airfares and issue tickets for domestic flights
- Prepare customer quotations
- Roster staff
- Manage physical assets
- Book tourism products and process documentation
- Read and write information in a language other than English
- Provide advice on international destinations
- Assess marketing opportunities
- Operate four wheel drive vehicle
- Coordinate marketing activities
- Operate coach/bus
- Maintain ethical and professional standards when using social media and online platforms
- Provide specialist advice on cruises
- Design and develop marketing communication plans
- Promote workplace cyber security awareness and best practices
- Interpret financial information
- Implement and monitor work health and safety practices
- Operate tours in a remote area
- Prepare and present proposals
- Manage meetings
- Lead and manage people
- Coordinate production of brochures and marketing materials
- Develop and maintain the general and regional knowledge required by guides
- Obtain and manage sponsorship
- Access and interpret product information
- Construct international airfares
- Manage volunteers
- Monitor work operations
- Provide outdoor catering
- Develop and implement marketing strategies
- Identify and manage legal risks and comply with law
- Load touring equipment and supplies
- Monitor staff performance
- Lead tour groups
- Recruit, select and induct staff
- Construct advanced international airfares
- Conduct oral communication in a language other than English
- Provide First Aid
- Prepare specialised interpretive content on marine environments
- Use a computerised reservations or operations system
- Manage risk to organisational reputation in an online setting
- Address protocol requirements
- Develop interpretive activities
- Set up and operate a camp site
- Develop an ecommerce strategy
- Source and use information on the tourism and travel industry
- Prepare and monitor budgets
- Allocate tour or activity resources
- Manage projects
- Create electronic presentations
- Plan and implement sales activities
- Participate in cooperative online marketing initiatives
- Prepare specialised interpretive content on flora, fauna and landscape
- Develop in-house recreational activities
- Manage disrespectful, aggressive or abusive customers
- Use social media and online tools
- Coordinate and operate tours
- Enhance customer service experiences
- Prepare and present tour commentaries or activities
- Make presentations
- Process financial transactions
- Manage workplace responses to disrespectful aggressive or abusive customer behaviour.
- Develop and manage quality customer service practices
- Manage finances within a budget
Standard entry requirements
There are no entry requirements for this qualification.
Study information
| Campus | Fees | Entry | Mid year intake | Attendance |
|---|---|---|---|---|
| Melbourne | Domestic: $12,880 International: $17,000 | No |
|
Fee comments
Campuses: Melbourne.
Student Service fee, mandatory materials, excursions, uniform, equipment
