Undergraduate Certificate of Resort Operations
William Angliss Institute VIC
Type of institution: TAFE Institute
Level: Vocational Education and Training (VET)
CRICOS: 01505M
Grasp the fundamentals of working in the resort and hotel industry where customer experience is everything. Learn how service underpins all operational decisions and build on front of house skills with marketing understanding to grow your value as an employee who is able to make clear contributions to operational success.Practice using industry-current reservation systems, understanding the integration with room division operations and analysis of revenue modelling and an introduction to yield management. Uncover the principles and procedures involved in the provision of quality accommodation with emphasis on front office, housekeeping and security.The Undergraduate Certificate of Resort Operations will introduce you to marketing principles to better understand market factors for success, and management principles that underpin working with colleagues, supervisors and managers.
Standard entry requirements
- Successful completion of an Australian Year 11 with satisfactory results and attendance
- Successful Completion of a recognized Foundation Studies program in Australia
- International Baccalaureate Certificate minimum 25 points.
Study information
| Campus | Fees | Entry | Mid year intake | Attendance |
|---|---|---|---|---|
| Melbourne | Domestic: $6,800 | Yes |
|
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