How to become a Hotel and Motel Front Office Attendant

Hotel and motel front office attendants look after the needs of guests on arrival and during their stay in a hotel or motel.

Personal requirements of a Hotel and Motel Front Office Attendant

  • Enjoy working with people
  • Friendly, helpful and patient
  • Able to assist guests with a limited understanding of English
  • Good communication and interpersonal skills
  • Able to record information accurately
  • Able to work as a leader and as part of a team
  • Able to project a professional manner at all times
  • Flexible and resourceful
  • Able to stay calm in difficult situations

Education & Training for a Hotel and Motel Front Office Attendant

You can work as a hotel and motel front office attendant without formal qualifications. You will probably get some informal training on the job. You can also become a hotel and motel front office attendant through a traineeship. Entry requirements may vary, but employers generally require Year 10.

Avg. weekly wage:


Future growth:

slight growth

Employment by state:

ACT 1.5%

NSW 31.1%

NT 0.9%

QLD 20.4%

SA 7%

TAS 2.2%

VIC 23.9%

WA 13%

Hours worked:




Gender split:

Male 4.9%

Female 95.1%

Education level:

Not completed Year 10: 2.6%

Not completed Year 12: 24.7%

Highest qualification is secondary school: 27.5%

Highest qualification is a Certificate 3 or 4: 18.5%

Highest qualification is a Diploma or Advanced Diploma: 12.2%

Highest qualification is a Bachelor degree: 12.8%

Highest qualification is a Postgraduate Diploma or Graduate Certificate: 1.7%

Age bracket:

Below 35 years: 43.6%

Above 35 years: 56.2%

*The data above is sourced from the Department of Employment’s Job Outlook website.

Additional Information
Experience in word processing and operating office machinery such as switchboards is desirable. The ability to speak a second language is an advantage if working in an international hotel.
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