Hotel and motel front office attendants look after the needs of guests on arrival and during their stay in a hotel or motel.
Duties & Tasks
Hotel and motel front office attendants may perform the following tasks:receive reservations for accommodation from clients, either in person, online or by telephone, fax or emailtake guests' details and allocate their roomstalk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests inform guests of the hotel/motel's services and facilities, policies and proceduresprovide tourist information to guestsmake reservations for sightseeing tours, restaurants, the cinema and live entertainmentdeal with enquiries and requests from gueststake messages for guestsfinalise guests' bills and issue receipts upon paymentarrange accommodation for guests travelling to other destinationsperform cashier duties and exchange foreign currencyplace guests' possessions in a safe if requestedcoordinate the cleaning of guests' personal laundry, shoe shining and room service deliveriesfollow in-house procedures to help ensure the security of guests and employeesperform general secretarial duties, such as preparing correspondence and attending to a switchboard.
In a small or medium-sized hotel, all of the above duties may be carried out by one person. However, in an international-standard hotel, several attendants may be employed. Each attendant is allocated a set of specific duties to perform (for example, one may attend to guest reception, another may be responsible for the switchboard, while another works as an information officer).par Hotel and motel front office attendants usually work shifts, including evenings, weekends and public holidays.
- enjoy working with people friendly, helpful and patient able to assist guests with a limited understanding of English good communication and interpersonal skills able to record information accurately able to work as a leader and as part of a team able to project a professional manner at all times flexible and resourceful able to stay calm in difficult situations.