Tourist information officers provide travel, hospitality and accommodation information to tourists, promote tourism, and assess tourist opportunities for local communities.
Duties & Tasks
Tourist information officers may perform the following tasks:answer questions from tourists, visitors, local residents and other tourism industry colleagues, in person, over the phone, via email or online
make suggestions on tours, travel routes, accommodation and local attractions
provide literature and information on local, interstate and international tours and places of interest
maintain literature and brochure stocks
sell souvenirs and other merchandise
discuss transport, accommodation and tour availability and cost
arrange bookings and documentation for travel and accommodation, and collect payment
assist travel agents and tour operators in preparing itineraries for tourists
undertake general clerical and office duties
coordinate volunteer or part-time staff
put together statistics concerning the number and nature of enquiries
be responsible for overall presentation of the information centre.
enjoy working with people
good interpersonal, communication and customer service skills
good organisational skills
comfortable working with computers
good geographical knowledge.