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Tourist Information Officer

Tourist information officers provide travel, hospitality and accommodation information to tourists, promote tourism, and assess tourist opportunities for local communities.

Duties & Tasks
Tourist information officers may perform the following tasks:
  • answer questions from tourists, visitors, local residents and other tourism industry colleagues, in person, over the phone, via email or online
  • make suggestions on tours, travel routes, accommodation and local attractions
  • provide literature and information on local, interstate and international tours and places of interest
  • maintain literature and brochure stocks
  • sell souvenirs and other merchandise
  • discuss transport, accommodation and tour availability and cost
  • arrange bookings and documentation for travel and accommodation, and collect payment
  • assist travel agents and tour operators in preparing itineraries for tourists
  • undertake general clerical and office duties
  • coordinate volunteer or part-time staff
  • put together statistics concerning the number and nature of enquiries
  • be responsible for overall presentation of the information centre.
  • Personal requirements
  • enjoy working with people
  • good interpersonal, communication and customer service skills
  • good organisational skills
  • comfortable working with computers
  • good geographical knowledge.
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