Certificate III in Tourism - SIT30116

TAFE NSW

Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification is part of the Tourism, Travel and Hospitality Training Package. It reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. it provides a pathway to work in many tourism industry sectors including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

Structure

  • 15 units: 4 core
  • 11 elective

Subjects

  • Use a computerised reservations or operations system
  • Provide first aid in remote situations
  • Fill LPG gas cylinders
  • Process reservations
  • Provide event staging support
  • Maintain the quality of perishable items
  • Prepare and serve non-alcoholic beverages
  • Use hygienic practice for hospitality service
  • Operate commercial vehicle
  • Instruct SCUBA diving skills
  • Source and use information on the tourism and travel industry
  • Identify hazards, assess and control safety risks
  • Use hygienic practices for food safety
  • Perform diver rescues
  • Operate a ride location
  • Address protocol requirements
  • Load touring equipment and supplies
  • Serve food and beverage
  • Provide service to customers
  • Provide lost and found services
  • Conduct a product tasting for alcoholic beverages
  • Monitor and control individual and crowd behaviour
  • Provide visitor information
  • Work effectively with others
  • Participate in environmentally sustainable work practices
  • Clean premises and equipment
  • Lead tour groups
  • Participate in safe work practices
  • Attend gaming machines
  • SCUBA dive in open water to a maximum depth of 18 metres
  • Operate four wheel drive vehicle
  • Prepare and present tour commentaries or activities
  • Show social and cultural sensitivity
  • Operate coach/bus
  • Operate online information systems
  • Respond to a customer in crisis
  • Conduct routine oral communication in a language other than English
  • Sell products and services
  • Guide a SCUBA dive
  • Provide outdoor catering
  • Provide customer information and assistance
  • Prepare specialised interpretive content on cultural and heritage environments
  • Develop and maintain the general and regional knowledge required by guides
  • Prepare and serve espresso coffee
  • Receive and store stock
  • Create and use databases
  • Load and unload a ride
  • Sell tourism products and services
  • Prepare specialised interpretive content on marine environments
  • Operate a games location
  • Coordinate on-site event registrations
  • Research and share general information on Australian Indigenous cultures
  • Provide advice on Australian destinations
  • Design and produce business documents
  • Maintain financial records
  • Provide first aid
  • Provide a briefing or scripted commentary
  • Access and interpret product information
  • Process travel-related documentation
  • Coach others in job skills
  • Attend casino gaming machines
  • Use social media in a business
  • Book supplier products and services
  • Purchase goods
  • Interpret aspects of local Australian Indigenous culture
  • Provide responsible service of alcohol
  • Process and monitor event registrations
  • Process financial transactions
  • Provide responsible gambling services
  • Advise on products and services
  • Prepare quotations
  • Create and use spreadsheets
  • Conduct basic oral communication in a language other than English
  • Source and present information
  • Prepare specialised interpretive content on flora, fauna and landscape
  • Carry out vehicle servicing and maintenance

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