William Angliss Institute VIC

Certificate III in Travel - SIT30222

William Angliss Institute VIC

Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 01505M

This qualification reflects the role of individuals who use a range of travel sales, technical and operational skills to coordinate travel services. Using discretion and judgement and a knowledge of the industry, they work with some independence or under limited supervision to plan and book travel, using policies and procedures to guide work activities.This qualification provides a pathway to work in the travel or tour wholesale sector for employers that specialise in leisure or corporate travel, event travel management, online travel agents and aggregators.Work could be undertaken in an office, shopfront or online or mobile environment.The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • Identify hazards, assess and control safety risks
  • Source and present information
  • Work effectively with others
  • Sell tourism products or services
  • Design and produce business documents
  • Provide advice on Australian destinations
  • Provide service to customers
  • Source airfares and issue tickets for domestic flights
  • Prepare customer quotations
  • Participate in sustainable work practices
  • Book tourism products and process documentation
  • Provide advice on international destinations
  • Design and produce spreadsheets
  • Coach others in job skills
  • Maintain ethical and professional standards when using social media and online platforms
  • Participate in safe work practices
  • Provide specialist advice on cruises
  • Promote workplace cyber security awareness and best practices
  • Maintain financial records
  • Access and interpret product information
  • Construct international airfares
  • Show social and cultural sensitivity
  • Construct advanced international airfares
  • Identify and report online security threats
  • Build and maintain business relationships
  • Use a computerised reservations or operations system
  • Source and use information on the tourism and travel industry
  • Manage disrespectful, aggressive or abusive customers
  • Use social media and online tools
  • Process financial transactions

Study information

CampusFeesEntryMid year intakeAttendance
Melbourne Domestic: $6,359
  • Full-time : 6 months

Fee comments

Campuses: Melbourne.

Mandatory materials / excursions ($165), and uniform / equipment ($40).

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