Certificate III in Retail - SIR30216


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification is part of the Retail Services Training Package. It reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.


  • 13 units: 8 core
  • 5 elective


  • Sell to the retail customer
  • Handle food safely in a retail environment
  • Produce visual merchandise displays
  • Train others in frontline tasks
  • Maintain personal health and wellbeing
  • Balance and secure point-of-sale terminal
  • Work with diverse people
  • Advise on food products and services
  • Work effectively in a service environment
  • Coordinate visual merchandising activities
  • Contribute to workplace health and safety
  • Work effectively in a team
  • Assist with customer difficulties
  • Develop personal productivity
  • Build sales of branded products
  • Engage the customer
  • Control stock
  • Promote team cohesion
  • Identify and respond to security risks
  • Organise personal work requirements
  • Advise on health and nutritional products and services
  • Profile the market
  • Support marketing and promotional activities
  • Supervise a food safety program
  • Style the customer
  • Merchandise food products
  • Organise and maintain the store environment
  • Supervise and support frontline team members
  • Deliver food products
  • Build customer relationships and loyalty
  • Provide responsible service of alcohol
  • Receive and handle retail stock
  • Analyse and achieve sales targets

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